Shine Photo is committed to protecting your privacy and does not rent, sell or trade any of your information without prior written consent. Shine Photo adheres to all legislative requirements with respect to privacy. We collect personal information only as necessary in the course of our business relationship with you.
We respect your privacy! We do not automatically gather any personal information from you, such as your name, phone number, e-mail, or address. This information is only obtained if you supply it voluntarily, usually through contacting us via e-mail, or where applicable, registering on the shinephotostudio.com site.
Any personal information you do provide is protected under the federal Privacy Act.
Any and all information collected at this web site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed without prior written permission. Any information you give to Shine Photo will be held with the utmost care, and will not be used in ways that you have not consented to. A more detailed explanation about how we safeguard your personal information is described below.
Browser information collected on the website:
Shine Photo analyzes our website logs to constantly improve the value of the materials available on our web sites. Our web site logs are not personally identifiable, and we make no attempt to link them with the individuals that actually browse the site. The IP addresses of users may be tracked for the safety and security of our site.
Resale or disclosure of information to third parties:
Shine Photo does not sell, rent, loan, trade, or lease any personal information collected at our site, including that of our participants or email lists without prior written permission. This policy includes your images from photo sessions. Should a third party wish to view and purchase photos from your session, you will be required to provide written permission allowing the viewing process.
Use of ‘Cookies’ on our site:
Privacy of our email lists:
Shine Photo maintains email lists to keep our visitors and customers informed about breaking events and new products. We do not sell, rent, loan, trade, or lease the addresses on our list to anyone. In addition, we configure our list server software to refuse to divulge the email addresses of our list subscribers to anyone except Shine Photo administration.
Copyright and Intellectual Property Rights:
The information contained within the Shine Photo site is a copyright of Shine Photo including the all information, posts, photos and tutorials. Unauthorized reproduction of any of this information is strictly forbidden. Tutorial information is provided for your personal use only and is not for re-distribution by any means. All photos taken during a photo session are the property of Shine Photo. Unauthorized reproduction, printing or online display is an infringement of copyright. Prints are available through Shine Photo. Digital ‘brag books’ and online images are available at your proof and purchase session. Additional permissions and licences may be granted on a case by case basis. Please contact us for details. All online albums contain heavy watermarks to protect your images from unauthorized sharing and to protect our intellectual property rights. Printed images also contain a small watermark in the bottom corner for the same reasons. Large wall portraits and art-worked images may contain a signature in the bottom corner or an embossed gold watermark. Watermarks, signatures and embossed marks are our signature of authenticity.
Third party usage:
Shine Photos uses third party web sites to improve and enhance your experience with us. (Facebook, Twitter, Pinterest, Word Press, and Google). We select our partners with the utmost care. Preference is given to those companies that closely meet our privacy standards and philosophies, and that have a proven track record for excellence. Should you wish familiarize yourself with the privacy policies of these companies, please do so at their respective web sites, as they are beyond the control of Shine Photo.
Online sharing & Web Galleries:
All photos taken at Shine Photo are the property of Shine Photo and as such may be used in our web galleries or for advertising purposes. However, we at Shine realize that circumstances vary within families, and the display of an individual’s photography online is not always appropriate or desirable. Consequently, as a gesture of good will we have model releases available at the studio that we have parents and subjects sign prior to displaying images online. Shine Photo reserves all rights for photo display.
At Shine Photo we do our best to monitor our website in the event that any spam or unsuitable material should slip through a crack especially in the form of post comments. Should you at any time find content on our site that violates copyrights, or contains questionable content, please feel free to contact us using the contact form on our contact page. Your name or contact details will not be divulged.
All session fees must be paid a minimum of 7 days in advance to reserve your session. Sessions booked less than 7 days in advance must be paid within 48 hours of the session time.
Prime Time includes all studio and outdoor sessions scheduled for weekends or evenings after 6 pm. Prime time sessions are reserved as available. Between December 1 – December 23, March 1 – May 25, and July 1 – September 20th fees are doubled for all sessions with the exception of Market Sessions and Baby’s 1st year sessions.
Missed sessions and cancellations:
Cancellations: Should you need to cancel a photo session, and require a refund, please cancel 7 days in advance. Some sessions for special promotions may not be refundable regardless of the notice given. This will be written in the event descriptions. Calendar projects and Fairy portraits are examples of non-refundable sessions. Short notice cancellations within 7 days in advance of the session will be issued a credit towards one new session only. Failure to cancel your session in advance, resulting in you being absent for the session, may forfeit your session fee. Unpaid sessions my be cancelled by Shine Photo without further notice. We reserve the right to refuse service to clients who repeatedly reserve, but fail to pay for their session in advance. In some cases our administration may approve for payment at the time of session, but permission to do so must be in writing from us. Please make every effort to be on time for your session. We deem a session to be a ‘no show’ if you are more than 10 minutes late.
Missed proof sessions:
Proof sessions are scheduled for you to view and select any complimentary images and to purchase any additional images you may want. We understand that sometimes life gets in the way of appointments. However, a great deal of time and effort goes into the taking and preparation of your images. We ask that you respect our time by attending your proofing session as scheduled. In the event that you cannot make it, 24 hours notice is required. Should you forget about your session, (as we’ve all done with one or another appointment!) we will reschedule your session once. Should this second session also be missed, a $50.00 charge will apply to the next viewing session. A rescheduled session cannot be put into prime times which include evenings and weekends.
Phone changes to an order:
Once an order has been placed and signed for, changes can be made provided the order has not yet been transferred to the lab. In order to best serve you, to avoid confusion and to ensure your order is as you wished it to be, all changes must be signed for in person.
Online proof albums:
Online albums are provided for the convenience of our out of town (100 miles or more) customers free of charge. They are also provided for our high volume and sports photography events at no charge. Personal, in-studio proof viewing is the best way to make a photo selection, as your questions about Photoshop techniques, retouching and other concerns can be personally addressed. Personal online proof albums are available for $55.00 for a two week album. Should additional time be required after an album has expired, there is a fee of $55.00.
In order to protect your investment and your privacy, we provide first person, in-person deliveries only. This means that you, the customer, will have to pick up your order. This way we can check it with you, and answer any questions should there be any problem at all with the order.
We do not deliver to anyone other than the client (not your Aunt Martha) without your express written consent delivered to us in advance. You, the customer, release Shine Photo from ALL damages and order discrepancies should you authorize us to have a third party pick up your order.
We will not hang your order on your door knob at home, leave it in your mailbox, or leave it unattended in any other location. We do not mail images without prior payment of a $20.00 shipping fee (in-town) which allows us to package your order properly to prevent damage. Out of town orders in Canada $25.00 S/H for prints. Large wall art orders incur further shipping costs. Out of country orders please request a quote.
Printed products will carry a satisfaction guarantee and we will replace items not meeting our quality control.
Digital file orders are non-refundable.
We cannot guarantee your prints made from our digital files at any location other than Shine Photo as we have no control over these printing parameters.
Refunds on printed products are determined on a case-by-case basis, but are typically not considered. Rather, we will work with you to ensure the product meets specifications.
Give us a call at 807 626-0062 (studio land line) or 807 631 5162 (mobile.)